By booking with Billingsly Cleaning Services (BCS, we, our, us), you (the Customer) agree
to receive cleaning services (Services) under the terms outlined below. These conditions
apply to all Services unless otherwise stated in writing.
2.1 Fees & Estimates
BCS will provide the Customer with either a fixed quote or an estimate based on the information supplied.
All estimates are subject to inspection of the property and may change if the actual cleaning requirements differ from what was provided.
2.2 Additional Services
If the Customer requests work outside the agreed scope, BCS may choose to:
2.3 Price Adjustments
To maintain our service standards, BCS periodically reviews its pricing structure. Where a rate increase applies, Customers will receive no less than 14 days’ written notice before the new rates take effect.
2.4 Upfront Payment Requirement
BCS requires full payment upfront prior to the commencement of any service. If a payment hold or pre-payment fails, BCS may cancel or reschedule the service.
2.5 Direct Costs
Any additional expenses required to complete the service (e.g., paid parking, waste disposal fees, specialised equipment) will be charged to the Customer.
2.6 Invoicing & Non-Payment
BCS may cancel or suspend services if invoices are overdue. Unpaid accounts may be referred to a debt recovery provider, and the Customer will be responsible for associated fees.
2.7 Access Issues
If cleaners arrive and cannot access the property for reasons outside our control, the Customer may be charged a “no-access fee” to cover lost time.
3.1 Service Standard
BCS will perform all services using reasonable care, skill, and accepted industry practices.
3.2 Attendance
We aim to attend at the agreed time, however delays may occur due to traffic, weather, or unforeseen circumstances. If this happens, BCS will notify the Customer as soon as possible.
3.3 Staff Allocation
BCS may assign any trained staff member to complete the service. Staff may be substituted without notice.
3.4 Heavy or High-Risk Items
BCS technicians will not move heavy, valuable, or fragile items. Customers must ensure safe access to all areas.
3.5 Fragile, Antique or Delicate Items
BCS staff may refuse to clean items that appear at risk of damage. If specific items require special handling, this must be disclosed prior to service.
3.6 Preparation Requirements
If cupboards, fridges, or freezers are booked for internal cleaning, they must be fully emptied beforehand. Failure to do so may result in additional fees or cancellation of that item
BCS supplies its own cleaning equipment and products. If the Customer requests that their own products be used, this must be discussed in advance and is used entirely at the Customer’s risk.
The Customer agrees to:
Failure to provide safe and reasonable working conditions may result in service cancellation and associated charges.
The Customer warrants that:
BCS provides no warranty for results relating to:
BCS may refuse or stop service immediately if conditions are unsafe, including but not limited to:
If work is stopped for safety reasons, the Customer may still be liable for the full or partial service amount.
8.1 Our Responsibility
BCS exercises care but accidental damage may still occur. If damage is caused by BCS, we will notify the Customer and assess repair or replacement where appropriate.
8.2 Customer Responsibility
BCS is not liable for:
8.3 Reporting Requirements
Any concerns about damage must be reported to BCS within 12 hours of service completion with evidence supplied.
8.4 Third-Party Repairs
BCS may use a repairer of our choosing to assess or fix any damage we accept responsibility for.
9.1 Liability Limit
To the fullest extent permitted by law, BCS’s liability is limited to the total amount paid for the service.
9.2 No Consequential Losses
BCS is not responsible for loss of income, loss of business, emotional distress, or any other indirect loss.
9.3 Use of Customer Products
If Customer-supplied products are used, the Customer accepts full responsibility for any damage or adverse outcomes.
9.4 Force Majeure
BCS is not liable for delays or failure to perform resulting from events beyond our control, including extreme weather, illness, accidents, equipment failure, or government restrictions.
BCS may use subcontractors to complete Services without requiring Customer approval.
11.1 BCS Right to Terminate
BCS may cancel or terminate Services at any time where:
11.2 Customer Cancellations
11.3 Payment on Termination
Upon cancellation, BCS is entitled to payment for all work completed up to the date of termination.
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